Last updated: 23/06/2025
At Orbis Support, we believe that accessible digital experiences are essential in delivering high-quality, equitable healthcare services. We are fully committed to providing a website that is accessible to everyone, including people with disabilities.
Our Commitment to Accessibility
Orbis Support is proud to confirm that our website is fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as developed by the World Wide Web Consortium (W3C). These standards are internationally recognised as the benchmark for digital accessibility and are especially important in the healthcare sector, where inclusive communication is critical.
We recognise our responsibility to ensure that all users — including patients, caregivers, healthcare professionals, and the general public — can access vital information and services without barriers.
Key Accessibility Features
To support inclusive access, we have implemented the following features across our website:
- High contrast colors and resizable text for users with low vision
- Descriptive alternative text for images and icons
- Semantic HTML and ARIA landmarks to support screen reader users
- Logical tab order and keyboard navigation for those who do not use a mouse
- Clear and consistent page structures and language for cognitive accessibility
- Accessible online forms with properly labeled fields and error handling
Ongoing Maintenance and Testing
Accessibility is not a one-time effort. We regularly audit and test our site to maintain full WCAG 2.1 AA compliance. This includes:
- Manual and automated testing of key user journeys
- Input from users with disabilities and assistive technology
- Regular training for our team on inclusive design best practices
We are also committed to maintaining compliance as our content and services evolve over time. We also work with digital accessibility specialists, Phonetic Digital, in the upkeep and maintenance of the website.
Third-party Content
While we strive to ensure all embedded or linked content meets accessibility standards, some third-party tools or platforms integrated into our site may not yet be fully compliant. We review these regularly and advocate for accessible alternatives where possible.
Accessibility Support and Feedback
We welcome and value feedback from all users. If you encounter an accessibility barrier on the Orbis Support website, or if you have any suggestions to improve your experience, please contact us:
- Email: contact@orbissupport.co.uk
- Phone: 0191 500 7994
- Mailing Address: Studio G2, Howard Street, North Shields, Tyne & Wear, NE30 1AR
We will respond to all accessibility-related queries within 5 business days.